Returns & Exchanges

At IVG, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn fashion items with original tags attached. If your new look isn't the perfect fit, simply follow our streamlined process to initiate a return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off & Refund

  Drop your package at any authorized courier location; once received and inspected, your refund will be processed within 5-7 business days.